General FAQ
All answers to your questions about playing at aq999
From live dealer games to mobile access, bKash deposits to responsible gambling rules — detailed answers to any question about aq999 are laid out on this page. Find the section that matches your question and get your answer easily. For further help, our 24/7 live chat team is always available.
Topics — Jump directly
Section 1
Live Dealer Games
Go to the live casino section at aq999 and choose a Teen Patti or Andar Bahar table.
In Teen Patti, three cards are dealt and the highest hand wins; in Andar Bahar, you guess
whether a card will land on the Andar or Bahar side. A live dealer is present on video in real time,
so the experience feels natural. Many tables also offer a chat option in Bengali.
Baccarat is a card game where you bet on the Player or Banker side.
The side whose cards total closest to 9 wins. aq999's live section has multiple Baccarat tables
from Evolution and Pragmatic Play Live — ranging from Standard to Speed Baccarat.
Log in to your account and go to the Live Casino menu to join a table directly.
Yes, aq999's live casino works fully on mobile. A good mobile data or
Wi-Fi connection keeps the video stream smooth. On both Android and iOS,
you can join live tables through the browser or the aq999 app.
A 4G or better connection gives the best experience.
aq999's live tables offer a range of bet limit options — from low-stake beginner tables
to high-stake tables. The minimum and maximum limits are shown on screen before you enter each table,
so check them before you start.
Choosing a table that fits your budget is a good habit.
aq999's welcome bonus (100% on first deposit, up to ৳10,000) comes with
specific conditions — the bonus funds cannot be withdrawn before completing 15x wagering.
Which games the bonus applies to is stated in the bonus terms. For details,
see the Terms and Conditions page.
Section 2
Playing on Mobile
First, clear your browser cache and cookies. On Android Chrome: Settings → Privacy →
Clear Browsing Data. On iOS Safari: Settings → Safari → Remove Website Data.
Then reopen aq999. If the problem continues, check your internet connection or
try the browser's Private/Incognito mode.
aq999 runs on all modern devices — Android smartphones and tablets (Android 8 or above),
iPhone and iPad (iOS 13 or above), and Chrome, Firefox, or
Safari on Windows or macOS. On older devices, keeping the browser version
up to date is usually enough for the site to work properly.
Yes, aq999 has apps for both Android (APK) and iOS.
The app must be downloaded through official channels. Visit the aq999 App page
for more details. The app provides quick login, push notifications, and
an optimised gaming experience.
Yes. Even without installing an app, you can add a shortcut to your home screen from the browser.
On Android, open Chrome → tap the menu icon on the right → select "Add to Home Screen".
On iOS Safari, tap the Share icon → tap "Add to Home Screen". This creates an
app-like icon and lets you access the site quickly.
Slots and card games use relatively little data. However, live video streaming games (live casino)
can use 300MB–600MB of data per hour. Using Wi-Fi for longer sessions saves your mobile data.
aq999 does not have a data saver mode for all games,
so keep an eye on your mobile data usage.
Section 3
Deposit Questions
Log in to aq999, go to the "Deposit" section, and select bKash as your payment method.
Send the specified amount to the displayed bKash number and enter the transaction ID in the form.
After confirmation, your balance will be updated within a few minutes.
Minimum deposit is ৳200. Make sure to send to the correct number and exact amount.
aq999 does not charge any processing fee on deposits. However, bKash, Nagad, or Rocket
may apply their own service charges — this is based on each mobile banking service's own rules.
There are no hidden charges from aq999. Before depositing, check your
payment app's fee structure.
Yes, Nagad is one of aq999's active deposit methods.
The process is the same as bKash: select Nagad on the deposit page, send money to the
displayed Nagad number, and submit the transaction number. A minimum of ৳200 must be sent.
The amount is usually added to your account within a few minutes.
aq999 currently accepts deposits via four mobile payment methods: bKash, Nagad,
Rocket, and Upay. Rocket is Dutch-Bangla Bank's mobile wallet.
These methods are fast and accessible for players in Bangladesh.
Withdrawals can also be made using the same methods, with a minimum withdrawal of ৳800.
The minimum deposit at aq999 is ৳200 for any method. Slot games and
all other sections are subject to this limit. A 100% bonus is available on your first deposit
(up to ৳10,000) — for example: deposit ৳1,000 and get a ৳1,000 bonus, giving a total balance of ৳2,000;
wagering requirement is ৳15,000 (৳1,000 × 15).
Section 4
Responsible Gaming
There are some warning signs to watch out for: spending more than your budget,
placing more bets to recover losses, withdrawing from family or work,
being unable to stop playing, and falling into financial difficulty. If you notice these signs,
check the information on the responsible gaming page and seek help.
You can contact aq999's support team directly to request a cooling-off (temporary break)
or self-exclusion (long-term exclusion).
Write in on 24/7 live chat or send an email — the team will act promptly.
This is provided without question. Taking a break from playing is always the right decision.
The minimum age to participate in all casino and betting activities at aq999 is 21.
This rule is strictly enforced to protect minors from gambling.
You may be required to prove your age during account verification.
Any account found to belong to someone under 21 will be closed. 21+
Yes, to help you manage your spending, you can request a deposit limit through aq999 support.
Setting a daily, weekly, or monthly limit makes it harder to go beyond your budget.
Using this responsible gaming tool is the sensible choice.
Lowering a limit takes effect immediately; increasing it may take some time.
aq999 takes responsible gaming seriously. If you feel there is a problem, contact aq999 via live chat or
email — our team will help. You can also reach out to mental health service providers
and helplines in Bangladesh.
When gaming becomes a problem, asking for help is the brave thing to do.
Section 5
Account & Login
Go to the aq999 login page and enter your username and password.
If you log in from a new device for the first time, you may need to verify an OTP for security —
the OTP will be sent to your registered mobile number or email. Enter it to complete the login.
Enabling the "Remember me" option in your browser makes it easier next time.
On the login page, click the "Forgot password?" link. Enter your registered email or
mobile number and instructions to reset your password will be sent.
If you don't see it in your inbox, check the spam folder. If you still have trouble, contact aq999 support —
they will verify your identity and help you set a new password.
To update your personal information, log in to aq999 and go to Account Settings.
Some details (such as your registered phone number) may not be directly editable for security reasons —
in that case, submit a request via 24/7 live chat or email. After verifying your identity,
the support team will make the update.
Common reasons for login issues: wrong password or username, Caps Lock being on,
outdated browser cache, network problems, or a temporarily locked account.
Entering the wrong password multiple times may lock your account — in that case,
contact aq999 support. Try clearing your cache and logging in from a new window.
aq999 allows you to browse from multiple devices on the same account, however for security
reasons, multiple active sessions at the same time may be limited. Logging in on a new device
may log out your previous session. To keep your account secure, avoid sharing your login details
with others.
Direct Support
Still have questions? We're always here
If you couldn't find the answer to your question on this FAQ page, contact the aq999 support team directly. Help is available in both Bengali and English.
24/7 Live Chat
Click the live chat button from any page on aq999. You can get support in Bengali at any time of day or night — we usually respond within a few minutes.
Email Support
For detailed questions or complaints, write to us by email. The aq999 support email address is provided in the site's footer. You can write in either Bengali or English.