aq999 Privacy Policy
A full explanation of how your personal information is collected, what it is used for, and how it is kept secure.
Table of Contents
1. Introduction and Scope
This Privacy Policy applies to the aq999 platform. aq999 treats the privacy of its users as a top priority. This document explains what information we collect when you visit our website, register, or use any of our services, and what our responsibilities are regarding that information.
By using this platform, you are considered to have accepted the terms of this Privacy Policy. Alongside this policy, it is important to also read our Terms and Conditions, as both documents together form the complete legal framework governing your relationship with aq999.
This Privacy Policy applies only to aq999's own platform. Third-party websites or payment services may have their own privacy policies, for which aq999 bears no responsibility.
2. Types of Information Collected
2.1 Identity Information
When registering an account, aq999 collects the following information:
- Full name (in Bengali or English)
- Date of birth (for age verification)
- Mobile number
- Email address
- National ID or passport number (when identity verification is required)
2.2 Financial Information
Information related to deposit and withdrawal transactions is collected, including mobile banking numbers (bKash, Nagad, Rocket, Upay), transaction amounts and timestamps, and transaction reference numbers. aq999 does not directly store any card numbers or bank account details.
2.3 Activity Information
Information about how you use the platform is logged automatically, including game play history, bet amounts and outcomes, login times and IP addresses, and details about the device and browser used.
2.4 Communication Information
When you contact our support team via live chat or email, records of those conversations may be retained — to improve service quality and for dispute resolution purposes.
3. How Information Is Collected
aq999 collects information through several methods:
- Directly provided: Information you submit through registration forms, identity verification processes, or when contacting our support team.
- Automatic collection: Browsing behaviour and device information gathered through cookies, web beacons, and similar technologies.
- From third parties: Information received from payment processors, identity verification agencies, or fraud prevention systems.
aq999 never collects unnecessary or irrelevant information. Only information essential for providing our services is requested.
4. Purposes for Using Information
The information collected is used for the following purposes:
- Account management and verification: Completing the registration process, confirming identity, and verifying age (minimum 21 years).
- Service delivery: Keeping core services such as games, betting, deposits, and withdrawals operational.
- Security and fraud prevention: Detecting suspicious activity, preventing the creation of multiple accounts, and maintaining the integrity of the platform.
- Support services: Resolving your issues and understanding the context of previous interactions.
- Improvement and analysis: Analysing usage patterns to improve platform performance and user experience.
- Relevant communications: Sending notifications about bonuses, promotional offers, or policy changes — only where you have given consent.
aq999 never sells your information or transfers it to third parties for marketing purposes.
5. Sharing Information with Third Parties
In certain specific cases, aq999 may share your information with third parties:
5.1 Payment Processors
Transaction-related information is shared with mobile payment providers such as bKash, Nagad, Rocket, and Upay to process deposits and withdrawals. Each payment service's own privacy policy applies.
5.2 Identity Verification Services
Necessary information may be shared with accredited identity verification agencies to meet regulatory requirements and prevent fraud.
5.3 Legal Requirements
aq999 may be legally required to disclose information as part of a court order, a valid request from a government authority, or a legal process.
5.4 Game Providers
When playing games on platforms from Evolution, Pragmatic Play Live, PG Soft, JILI, Spribe, and other game studios, minimum necessary session data is technically shared with them.
aq999 never transfers your personal information to third parties for the purpose of sale, rental, or exchange.
6. Cookies and Similar Technologies
aq999 uses cookies on its platform. Cookies are small text files stored in your browser that help the platform remember your preferences and personalise your experience.
6.1 Essential Cookies
These cookies are necessary for the basic functioning of the site — such as maintaining login sessions, managing security tokens, and ensuring a proper connection to your account. These cookies cannot be disabled.
6.2 Functional Cookies
These cookies are used to remember your language preference, settings, and past activity, making the platform easier to use on your next visit.
6.3 Analytical Cookies
Anonymous analytical data is collected to understand which parts of the platform are used most and where improvements are needed. You can control these cookies through your browser settings.
You can delete existing cookies or block new ones through your browser settings, though doing so may limit some features of the site.
7. Data Retention and Security
aq999 applies industry-standard technical and administrative measures to protect your personal information.
7.1 Technical Security Measures
- All data transfers are secured through SSL/TLS encryption.
- Stored data is kept in encrypted databases.
- Passwords are never stored directly — only in hashed form.
- Regular security audits and updates are carried out.
- OTP and two-factor authentication (where applicable) are used.
7.2 Data Retention Period
Personal information is retained for as long as the account remains active. After an account is closed, certain information may be retained for as long as necessary for legal requirements, fraud investigations, or dispute resolution.
7.3 Response to a Data Breach
In the event of a data breach, aq999 will notify affected users as quickly as possible and take the necessary steps to minimise harm.
8. User Rights
As a user of aq999, you have the following rights over your own information:
8.1 Right to Access
You may request to view the information aq999 holds about you. This request can be made through our support team.
8.2 Right to Correction
If any of your information is incorrect, you may request a correction. Information will be updated after identity verification.
8.3 Right to Opt Out of Marketing Communications
If you do not wish to receive promotional notifications, you may request to stop them at any time. However, essential service-related notifications (such as security alerts or account changes) cannot be turned off.
8.4 Right to Close Your Account
You may request to close your account at any time. There are also options for self-exclusion or setting limits under our responsible gaming policy. For more information, you can read our Responsible Gaming page.
9. Protection of Minors
All services on aq999 are exclusively for persons aged 21 and above. The platform does not collect or process personal information from minors under any circumstances.
Age verification is mandatory at registration. If a person registers using false information and is later found to be under 21, that account will be closed immediately and the collected information will be deleted.
If a parent or guardian suspects that their child has registered on aq999, they are asked to contact our support team immediately.
10. Changes to This Policy
aq999 reserves the right to amend this Privacy Policy when necessary. If any significant changes are made, you will be informed in the following ways:
- A visible notice will be displayed on the platform.
- A message will be sent to your registered email address.
- The "Last updated" date at the top of this page will be changed.
If you continue to use the platform after a policy change, you are considered to have accepted the revised policy. It is therefore recommended that you check this page regularly.
To get a full understanding of the overall terms, rights, and responsibilities of our service, please also read our About Us page.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our support team. We provide support in both Bengali and English, seven days a week, 24 hours a day.
Live Chat: Log in to the platform and use the direct chat feature.
Email: [email protected]
Answers to common questions may be found in our FAQ section.