Safety and Well-being

Play Responsibly

Enjoying aq999 is best when gaming stays in control. We want you to always play comfortably, consciously, and within your own limits.

For players aged 21 and above — access by minors is strictly prohibited
Our Position

Gaming is for fun, not for stress

aq999 believes that online gaming is a leisure activity — not a source of income or a solution to problems. Casino games and sports betting are healthy only when done purely for enjoyment. When someone repeatedly bets to chase losses, or plays to cope with financial pressure, it can become a serious problem.

Before joining our platform, every user is encouraged to read our Terms and Conditions carefully, as the responsible gaming rules are clearly stated there. Creating an account on aq999 means you have accepted these terms.

Age is not a formality for us — it is a strict policy. No one under 21 may open an account or play on aq999. It is every parent's responsibility to keep underage family members away from their devices and accounts.

21+ Age Requirement: Online casino and betting activities in Bangladesh are for adults aged 21 and above only. Use a password on your device to prevent minors from gaining access, and do not share your account details with anyone.

Before you play, ask yourself: "Am I playing for fun, or for another reason?" If the answer is the second one, pause for a moment and consider using the tools below.

Control Is in Your Hands

Tools to set your own limits

aq999 offers several features that help you control how much you play and how long you play.

Deposit Limits

Set a maximum daily, weekly, or monthly deposit amount. Once this limit is reached, no further deposits will be possible.

Session Time Limits

Set a limit on how long you play in one session. When the time is up, the system will automatically prompt you to take a break.

Temporary Break

Temporarily close your account for a set period — anywhere from 24 hours to several weeks, as you prefer.

Self-Exclusion

Use long-term self-exclusion to close your account permanently or for an extended period. If you choose this option, the support team will assist you.

Activity History

View your complete betting and deposit history. Reviewing it regularly helps you stay aware of your own habits.

Direct Support

To activate any limit or suspend your account, contact our support team at any time via 24/7 live chat or email.

Warning Signs

Be alert if you notice these signs

If any of the following apply to you or someone you know, consider seeking expert help.

Placing bets again after a loss in hopes of winning back the money, and being unable to break out of this cycle.

Spending savings, borrowing money, or using funds meant for essential family expenses on gambling.

Repeatedly trying to stop gambling but failing, and feeling restless or uneasy when not playing.

Spending more time on gambling by cutting back on work, studies, or time with family.

Hiding the amount you gamble from family or friends, or being dishonest about it.

Feeling irritable, having trouble sleeping, or feeling stressed when unable to play.

Where to Get Help

Get help — you don't have to face this alone

Asking for help when you are struggling takes courage. Support is available from several sources.

aq999 Support

Contact our 24/7 live chat or email support. We can assist in both Bengali and English. Reach out at any time to set limits or suspend your account.

Family Support

Talk openly with the people close to you. Family members are often the first to notice signs of a problem and can provide the support you need.

Professional Advice

Speak with a mental health specialist or counsellor. Gambling addiction is a recognised mental health condition — professional treatment is available.

Support Groups

Connect with others who are facing the same issue. Support groups play an effective role in sharing experiences and finding a path to recovery.

Our Commitment

aq999's Responsibility

We are more than just a platform — we believe that protecting our players is as important as our business success.

  • Not allowing anyone under 21 to open an account — age is verified at registration.
  • Providing players with the ability to set deposit and betting limits, and keeping those limits in effect.
  • Processing self-exclusion requests promptly and stopping all promotional communications while exclusion is active.
  • Providing support in Bengali 24 hours a day, 7 days a week, so anyone can easily get help.
  • Keeping players' personal information secure — details can be found in our Privacy Policy.
  • Proactively reaching out to players when suspicious or unusual activity is detected.
Healthy Gaming Tips

Build healthy habits

For those who want to play responsibly, some practical tips: before each session, decide how much money and time you will spend and stick to those limits. Do not chase losses by placing larger bets to try to win back what you lost.

Keep your gaming funds separate from your household budget. Track your spending each week and watch for any pattern of increasing gambling expenditure. You can find more answers about responsible gaming in our FAQ section.

Do not play when you are tired, under stress, or after drinking — your judgement is reduced in these states and the risk of further losses increases. See gaming as a source of enjoyment, not a way to relieve stress.

Safe Gaming Pledge

I will play within my limits, know when to stop after a loss, and seek help if I have a problem. aq999 is here for me.

Frequently Asked Questions

Responsible Gaming FAQ

Contact our 24/7 live chat or email to activate self-exclusion. Let us know how long you want to be excluded — both short-term (a few days to a few weeks) and long-term options are available. Once exclusion is active, you will no longer be able to log in, make deposits, or receive promotional emails.

Yes, a request to lower your deposit limit takes effect immediately. However, increasing a limit may involve a 24-hour waiting period — this is intentional, to prevent decisions made in the heat of the moment.

Use a screen lock and password on your device. Never share your aq999 account password with other family members. It is safer not to save your password in the browser. If we detect that someone under 21 is using an account, we will close it immediately.

As a first step, set deposit limits and session limits on your account. Then let a family member or trusted friend know. If needed, take a self-exclusion and speak with a mental health professional. The aq999 support team is available 24 hours a day in Bengali — contact us via live chat or email.

Your account balance remains secure during self-exclusion. Once the exclusion period ends, you can withdraw as normal. No new deposits will be accepted while exclusion is active.

Talk to them calmly and directly. Express concern rather than accusations or anger, and offer to help them seek support. You may also consult a professional counsellor who can guide you on how to assist a family member in this situation.